Error: "Connection timed out"

Hi everyone.
Last month I downloaded the game, tried and checked almost everything (firewall, anti-virus, connection speed, vpn and etc.) and always receive “connection timed out” error.

I’m using Windows 7. Thanks and sorry for my bad English.

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Last month? Are you using the newest version? (V 33.1)

Yes, I updated the game multiple times.

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try disable your vpn? I don’t know

I tried that too. It won’t connect with/without VPN. :slightly_frowning_face:

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Did you try reinstalling the game?


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Hmm… Scan your antivirus

Open a commant prompt and type:


Paste the complete output here (don’t worry if you see “request timed out”, it’s expected)

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Pinging [] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Same here…

The IP resolves correctly. So I guess it’s a question of the port (23006) being blocked (at your end, or anywhere in between).

Not really sure how to fix this… perhaps the game’s port should be changed… but to what?

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Most people from Iran has this issue. If I’m not mistaken, someone said that he was able to connect in previous versions.

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